Terms and Conditions

Terms of Use

Effective Date: December 4, 2018

Thank you for using www.certifiedstudentloanservices.com (the “Website”). By using this Website, you are agreeing to the Terms of Use described below. These Terms of Use are provided on behalf of Centerpointe Lending Student Loan Services (CLCSLS) and their affiliates (together, “CLCSLS”, “we” or “us”).

Privacy

Your privacy is very important to us. Our Privacy Policy explains how we handle and protect your personal information and privacy when you contact CLCSLS. We will never share or sell any of your information with any third party, except as specifically described in our privacy policy, which is hereby incorporated by reference into these Terms of Use.

Information Sharing and Social Features

You may have the opportunity to share content or information, including, but not limited to, your name, email address, or other information that you provide to us. By sharing information or content, you expressly agree to all of the following:

  • You grant CLCSLS a non-exclusive, transferable, sub-licensable, royalty-free, to use any information or content that you post on or in connection with your use of the Website, subject to the privacy provisions described in our privacy policy.
  • You understand that deleted content or information may continue to exist on our servers, or our partners’, or in backup copies that we maintain for our own use.
  • You will not post content or take any action on the Website that may constitute libel or slander.
  • You will not infringe or violate someone else’s rights protected by any copyright, trademark or any other way that may violate the law.
  • Content and information that you share will be available to other users of our Website. You understand that such third parties may access, use, store and transfer such content and information and associate it with you.
  • You agree that you will not use the CLCSLS Website for commercial purposes.
  • We may remove any content or information that you share on the Website for any reason.

You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on our Website.

Current, Complete and Accurate Information

You may be presented with the opportunity to initiate engagement with CLCSLS and you agree to provide current, complete, and accurate information about yourself. If any information you provide is untrue, inaccurate, not current, or incomplete, CLCSLS has the right to terminate your engagement and to decline to provide any and all future use of the Website.

Changes and Modifications

CLCSLS reserves the right to temporarily or permanently modify or discontinue the Website, or any portion of the Website, for any reason, at our sole discretion, and without notice to you. CLCSLS may also change the Terms of Use from time to time without notice to you. Please periodically review these Terms of Use because your continued access or use of the Website after any modifications have become effective shall be deemed your conclusive acceptance of any modifications to the Terms of Use.

Links

This Website may contain links to websites maintained by non-affiliated third parties. Such websites may have Terms of Use, Privacy Policies, or security practices that are different from those of CLCSLS. We do not endorse or recommend, and hereby disclaims any liability for, any information or products offered at such websites.

No Warranty

CLCSLS does not warrant the accuracy, adequacy or completeness of the information provided herein and expressly disclaims liability for any errors or omissions in such information. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information.

Limitation of Liability

You agree that all access and use of the Website and its contents is at your own risk. In no event shall CLCSLS be held liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the Website or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if CLCSLS, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Privacy

Our privacy policy explains how we treat your personal information and protect your privacy when you use our Website. Our privacy policy is hereby incorporated by reference into these Terms of Use.

Applicable Law

You agree to abide by all applicable local, state, national, and international laws and regulations in your use of the Website. Our Website is available only to individuals who are permitted to use it under applicable law. If you do not qualify, please do not use our Website. You agree to be solely responsible for your actions and the contents of your transmissions through the Website. You agree not to impersonate any person or entity or falsely state or otherwise misrepresent your identity or affiliation with a person or entity. You represent and warrant that you possess the legal right and ability to enter into these Terms of Use and to use the Website in accordance with these Terms of Use. Unauthorized use of this Website, including but not limited to unauthorized entry into CLCSLS‘ systems, misuse of passwords, or misuse of any information posted on a site, is strictly prohibited.

These Terms of Use shall be governed in all respects by the substantive laws of the State of California, without regard to its provisions relating to conflict of laws. You and CLCSLS agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located within Riverside County, California. The failure of CLCSLS to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute, regulation, or law to the contrary, any claim or cause of action arising out of or related to use of the site or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Please direct all questions or comments about these Terms of Use to support@centerpt.net

Do Not Call Policy

Policy Statement

CLCSLS will adhere to all applicable and enforceable federal and state laws and regulations governing outbound telephone calls for the protection of the privacy of telephone consumers. CLCSLS has implemented this Do-Not-Call Policy to provide guidelines necessary to follow all applicable and enforceable federal and state Do-Not-Call laws. If you have any questions about the applicability of this Do-Not-Call Policy to any operations at CLCSLS, please email us at support@centerpt.net.

CLCSLS will maintain a record of the name and contact telephone number for consumers who do not wish to be called. If you do not wish to receive sales calls from CLCSLS, you may ask us to place your telephone number on our Do-Not-Call list. In compliance with federal and state laws, we will document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.

Your request may be in person, in writing, by phone or by email and must include, at minimum, your telephone number and name. If you have multiple telephone numbers, please be sure to include all numbers that you would like included on our Do-Not-Call list in your request. Any phone call, e-mail or any other form of communication used to confirm receipt of your Do-Not-Call request will not be deemed to have violated this policy. Our Do-Not-Call records are maintained for a minimum of five (5) years.

Most Do-Not-Call laws allow businesses and other entities to make telephone solicitations to certain consumers regardless if their number may appear on a Do-Not-Call list. Generally, these exceptions apply to (1) businesses with an “Established Business Relationship” with the consumer; (2) a consumer who has specifically consented to allow the business to call them; (3) charitable organizations; and (4) political entities. Given our business, the consumer consent exception will apply most frequently to the activities we undertake for our clients. CLCSLS may contact consumers that fall within these exceptions based on information received from each client.

CLCSLS will comply with FCC rules regarding the use of automated or predictive dialers and artificial or prerecorded voices. CLCSLS will apply all FCC Do-Not-Call rules to wireless telephone numbers. CLCSLS will not place telephone solicitation calls to residential phone numbers before 8:00 a.m. or after 9:00 p.m. Monday thru Saturday (local time at the residential telephone number location) or on Sundays. In making telephone solicitation calls to those states that have enacted applicable and enforceable time of day restrictions that are stricter that the FCC Rules, CLCSLS will follow the stricter guidelines.

Requests for Information about Do-Not-Call Legislations

Requests to be placed on the National Do-Not-Call List

Requests to be placed on a State Do-Not-Call List

Requests to be placed on a Company-Specific Do-Not-Call List

  • Contact as us via telephone, email, fax or mail with your name and telephone number(s) and you will be inputted into the FlexxPrep Do-Not-Call database.

Requests for a copy of this Do-Not-Call Policy

  • Please contact support@centerpt.net with your name and telephone number and CLCSLS will send you a copy of the Do-Not-Call Policy

 

COPYRIGHT © Centerpointe Lending Student Loan Services, LLC. ALL RIGHTS RESERVED.

CLCSLS owns the copyright in all of the information and material contained in this Website. The contents of the website, including its “look and feel” (e.g., text, graphics, images, logos, and button icons), editorial content, notices, software (including html-based computer programs), and other material are protected under both United States and foreign copyright, patent, trademark, and other laws. Your right to use the Website is personal to you. You agree not to reproduce, duplicate, copy, sell, resell, use or exploit for any commercial purposes, the Website or use of or access to the Website or any information or technology obtained from the Website.

Refund Policy

Client understands that CLCSLS is a document preparation company and does not guarantee a payment or loan term quoted by DOE as there are several variables that can affect Client’s requested payment and term. However, CLCSLS does guarantee that Client will receive one or more of the following services: document preparation for a federal student loan consolidation, completion of applications required to place Client’s loans into the repayment and/or forgiveness program of their choice, completion of necessary documentation required to complete a recertification of client’s existing program, and/or the completion of the necessary documentation required to place Client’s defaulted student loans on a rehabilitation program through DOE subject to the following conditions: (1) Client’s loans are eligible for the program requested (2) Client fully cooperates with CLCSLS in providing all information requested for the completion of CLCSLS‘s services and that such information is complete and accurate; and (3) Client’s student loan application is not disqualified by the DOE due to issues or characteristics related to client. All refund requests must be in writing and faxed to us within 90 days of any loan application denial by DOE in order for the refund approval process to begin. If Client is approved for a refund and the conditions listed above are met, CLCSLS will reimburse 100% of any and all fees paid by Client. No refunds for membership are payable to client upon cancellation of CLCSLS Membership.